IT Infrastructure Operations – Nilfisk-Advanced Ltd.

Nilfisk is one of the world’s leading suppliers of professional cleaning products and services. The goal of the collaboration between Nilfisk and Aptim Kft. was to provide operational support resources for the company’s IT infrastructure.

IT Operations in General

Based on the ticketing system, we resolved incidents related to the general Microsoft infrastructure and implemented newly emerging business requirements. Our work primarily focused on the administration of the following areas:

  • General Active Directory administration tasks, including the creation, modification, and deletion of objects, as well as permission and access management.
  • General Group Policy administration tasks, including the introduction of new policies, the elimination of logon scripts, and their transformation into GPO-based solutions.
  • General administration of DFS servers, including the review of replication paths.
  • General operation of print servers, including the deployment and configuration of new servers.
  • General operation and administration of application servers.
  • Use of System Center Products
  • Monitoring System Center Operations Manager alerts and performing proactive interventions.
  • System Center Configuration Manager patch management and reporting.
  • General administration of the virtual infrastructure using System Center Virtual Machine Manager.
  • General Microsoft 365 administrative tasks and user support.

Support for Internal Projects

File Server Audit

As part of the internal projects, we participated in a file server audit project during which we reviewed and consolidated the permissions configured on the file servers. The process included redesigning and validating access rights together with the decision-makers of the respective business areas, followed by the implementation of the approved permissions.

Enhancing Information Security

In this internal project, we audited and consolidated the working environment of administrative users. The audit included identifying users with administrative roles and creating dedicated user accounts specifically for administrative tasks. The project also involved migrating permissions, implementing stricter password policies, and introducing two-factor authentication.

After securing the user accounts, we focused on strengthening the security of the working environment itself. Each user received a dedicated virtual workstation from which administrative tasks could be performed. These workstations were deployed within a more restricted environment, where, for example, internet access was disabled.

 

If we have sparked your interest, request a free consultation or explore our other system operations projects here.